Your privacy matters to us. This policy explains exactly what data Krikiya collects, why we collect it, how we use it, and what rights you have over your personal information as a player on our platform.
Six principles that guide how Krikiya handles your personal data every day.
Krikiya uses industry-standard encryption to protect your personal data in transit and at rest. Your account details, payment information, and activity history are stored securely and never exposed to unauthorised parties.
Krikiya does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate the platform and provide you with the services you signed up for.
We only collect the data we genuinely need. Krikiya does not gather information beyond what is required to verify your identity, process payments, and keep your account secure.
You have the right to access, correct, and request deletion of your personal data at any time. Krikiya makes it straightforward to exercise these rights through your account settings or by contacting support.
This privacy policy is written in plain language. We don't hide important information in legal jargon. If something about how we use your data changes, we'll tell you clearly and promptly.
Your bKash, Nagad, and Rocket transaction details are handled with the highest level of care. Krikiya does not store full payment credentials and works only with verified payment processors.
This Privacy Policy describes how Krikiya ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players who use the Krikiya platform. It applies to all users of the Krikiya website, mobile platform, and any related services. By registering an account or using the Krikiya platform, you acknowledge that you have read and understood this Privacy Policy.
Krikiya is built specifically for players in Bangladesh. We understand that trust is everything when it comes to an online gaming platform, and that trust starts with being completely transparent about how we handle your data. This policy is written to be clear and readable — not buried in legal language that nobody actually reads.
Krikiya is committed to protecting the privacy of every player on the platform. This Privacy Policy sets out the legal basis on which we process your personal data, the purposes for which we use it, and the rights you have in relation to that data. If you have any questions about this policy or how your data is handled, you can contact us at any time using the details at the bottom of this page.
This policy covers data collected through the Krikiya website, the Krikiya mobile app, and any other channel through which you interact with the platform — including customer support conversations, promotional communications, and payment transactions.
This Privacy Policy applies to all registered players and visitors to the Krikiya platform. It does not apply to third-party websites or services that may be linked from the platform. Krikiya is not responsible for the privacy practices of any third party.
Krikiya collects only the personal data that is necessary to operate the platform, verify player identities, process payments, and comply with applicable legal obligations. The categories of data we collect are set out below.
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Yes — for account verification |
| Contact Data | Mobile number, email address | Yes — for account access and communications |
| Payment Data | Mobile financial service account number (bKash, Nagad, Rocket), transaction references | Yes — for deposits and withdrawals |
| Technical Data | IP address, device type, browser type, operating system | Collected automatically |
| Usage Data | Games played, session duration, betting history, login timestamps | Collected automatically |
| Communications Data | Support chat transcripts, emails sent to Krikiya | When you contact us |
Krikiya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.
Krikiya collects your personal data through the following means:
Krikiya uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The main purposes for which we use your data are:
Krikiya will only send you promotional messages if you have opted in. You can withdraw your consent at any time by updating your notification preferences in your account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform.
Krikiya does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
In all cases where data is shared with third parties, Krikiya takes reasonable steps to ensure that those parties maintain appropriate data protection standards.
Krikiya uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.
The types of cookies Krikiya uses:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Krikiya platform.
Krikiya retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal policies. The specific retention periods depend on the type of data and the purpose for which it was collected.
When data is no longer required for any legitimate purpose, Krikiya securely deletes or anonymises it so that it can no longer be linked to you as an individual.
Krikiya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While Krikiya takes every reasonable step to protect your data, you also play a role. Keep your account password strong and confidential, do not share your login details with anyone, and contact support immediately if you suspect your account has been compromised.
As a Krikiya player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team.
You can request a copy of the personal data Krikiya holds about you. We will provide this within a reasonable timeframe and at no charge for standard requests.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account details directly in your account settings.
You can request that Krikiya delete your personal data. This right is subject to certain limitations — for example, we may be required to retain certain data for legal or regulatory reasons even after your account is closed.
In certain circumstances, you can ask Krikiya to restrict how we use your data — for example, while a dispute about its accuracy is being resolved.
You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service if you choose.
You can object to Krikiya processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though this right is subject to certain conditions.
The Krikiya platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated data.
If you believe that a minor has accessed the Krikiya platform, please contact our support team immediately so we can take appropriate action.
Krikiya may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make material changes, we will notify registered players via their registered contact details and update the "last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Continued use of the Krikiya platform after any changes take effect constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Krikiya handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related requests within a reasonable timeframe.
You can reach us at: [email protected]
For information about your account terms and the rules governing platform use, please review our Terms and Conditions. For guidance on responsible gaming tools and self-exclusion, visit the Responsible Gaming page.